top of page

FREQUENTLY ASKED QUESTIONS

  • When will my order ship?
    All orders are shipped after they've been processed. Please allow up to 2-3 business days for processing on all orders. Once your order has been shipped, you will receive a email shipping confirmation.
  • How do I track my order?
    Once your order has been shipped, you will receive a trackig number on your order confirmation via email.
  • My items are lost or stolen, how do I get a refund?"
    Pure Virgin Hair isn't liable for any products damaged, lost or stolen. The customer is responsible for filing a claim with the courier to inquire about a refund. Once order is shipped, please keep track of your order through USPS as we no longer have control.
  • If I place an order today, will I receive my package today?"
    No. Orders placed before 4pm (EST), will be processed immediately and shipped out the same day, unless an uncontrollable event occurs. Orders placed after 4pm (EST), will be processed the next business day. We offer same day pickup and delivery in Atlanta and surrounding areas, give us a call.
bottom of page